Frequently Asked Questions
At Manhattan Furnish, we believe furnishing your home should be an enjoyable, stress-free experience. Whether you’re styling a brand new space or refreshing a single room, our mission is to make finding the perfect furniture simple, inspiring, and seamless.
We know that choosing the right pieces for your home comes with lots of questions, from delivery details to return policies and everything in between. That’s why we’ve put together this comprehensive FAQ guide to help you shop with total confidence. Here, you’ll find answers to the most common inquiries about our products, shipping, returns, and more. If you don’t see what you’re looking for, our customer care team is always ready to help you every step of the way.
What types of furniture do you offer?
We offer a wide range of furniture including sofas, beds, dining tables, chairs, storage solutions, and more. Our collection features styles from modern to classic, catering to a variety of tastes and needs.
Do you have a showroom where I can view the furniture in person?
At this time, we operate solely online, which enables us to offer a wider selection and more competitive prices. To assist with your purchase, we provide comprehensive images, descriptions, and measurements so you can make well-informed decisions. Additionally, you’re welcome to view any furniture in our warehouse by scheduling an appointment just give us a call!
How do I measure my space to ensure the furniture will fit?
We advise you to carefully measure your space, including doorways, hallways, and staircases. Be sure to review the product dimensions listed on our website and compare them to your available space to ensure a comfortable fit. If your apartment is in a walk-up building, please email us the measurements from wall to wall and from floor to ceiling for the doorways and staircases.
How long does it take to receive my order?
Delivery times depend on both the product and your location. Typically, most orders arrive within 7 days or less. To check availability, please visit our Tracker.
Do you offer assembly services?
Yes, we provide assembly services, which are included in the price. You can select this option during checkout, and our team will take care of the setup, allowing you to enjoy your furniture immediately.
Can I modify my order after it has been placed?
You can make changes or cancel your order within 12 hours of placing it. Beyond that, modifications may not be possible, as the order could already be in processing or on its way for shipping.
What should I do if my furniture arrives damaged?
Upon delivery, please examine the item carefully. Once the furniture is inside and positioned, the sale is considered final.
What is your return policy?
We want you to love your furniture. If you’re not satisfied, you can return most items within 30 days of delivery for a refund or exchange, provided the item is in original condition.
Are there any items that cannot be returned?
Clearance, and final-sale items are not eligible for return. Please review the product details before purchasing.
How do I start a return?
Contact our support team with your order number and reason for return. We’ll provide instructions and help arrange pickup if needed.
What payment methods do you accept?
We accept all major credit cards, PayPal and other secure payment methods offered at checkout.
Can I make changes to my order after placing it?
If your order hasn’t shipped yet, we can often update it. Contact us as soon as possible for assistance.
How can I reach customer support?
You can email us anytime at support@manhattanfurnish.com
or use the contact form on our website. Our team typically responds within 24 hours.
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